Strengthen your understanding of the principles of marketing management with this bestselling text. Marketing Management, 4th edition, European Edition, by Philip Kotler, Kevin Lane Keller, Mairead Brady, Malcolm Goodman, and Torben Hansen is considered by many as the authoritative text on the subject. The textbook covers a wide range of concepts and issues, accurately reflecting the fast-moving pace of modern marketing. Combining traditional marketing with new concepts, the text maintains accessibility, theoretical rigour, and managerial relevance.
Now in its 4th edition, Marketing Management remains current with fresh learning features including:
New examples from across the world.
The inclusion of European academic thought in the text.
A focus on the digital challenges for marketers.
The importance of creative thinking and its contribution to marketing practice.
Case studies throughout to consolidate understanding.
A key text for both undergraduate and postgraduate programmes, this edition will provide you with all the tools you need to be successful in your course.
Preface Acknowledgements Publisher's acknowledgements PART 1 Understanding Marketing Management
Chapter 1 Defining marketing for the new realities
Chapter 2 Understanding marketing management within a global context
Chapter 3 Developing marketing strategies and plans
Chapter 4 Managing digital technology in marketing
PART 2 Capturing Marketing Insights
Chapter 5 The changing marketing environment and information management
Chapter 6 Managing market research and forecasting
Chapter 7 Analysing consumer markets
Chapter 8 Analysing business markets
Chapter 9 Dealing with competition
PART 3 Connecting with Customers
Chapter 10 Seeking and developing target marketing differentiation strategies
Chapter 11 Creating customer value, satisfaction and loyalty
Chapter 12 Creating and managing brands and brand equity
Chapter 13 Digital and global brand management strategies
PART 4 Shaping and Pricing the Market Offering
Chapter 14 Designing, developing and managing market offerings
Chapter 15 Introducing new market offerings
Chapter 16 Developing and managing pricing strategies
PART 5 Communicating Value
Chapter 17 Designing and managing non-personal marketing communications
Chapter 18 Managing personal communications
PART 6 Delivering Value
Chapter 19 Designing and managing distribution channels and global value networks
Chapter 20 Managing process, people and physical evidence
PART 7 Managing Marketing Implementation and Control
Chapter 21 Implementing marketing management
Chapter 22 Managing marketing metrics
Glossary Index
